HomeServe

SERVICES

REBRANDING
Marketing
APP DESIGN

PROJECT TYPE

AGENCY CLIENT
HomeServe came to us to test a new on-demand repair service and reposition their brand to appeal to a younger audience. I designed a new scheduling feature in their existing app. I also led the creative team through a partial rebrand, extending the new visual identity across social ads, print, and landing pages.

App Development

I designed a new repair scheduling flow for HomeServe's existing native app. The flow takes a homeowner from service selection through issue identification, date and time booking, and booking confirmation.
Mobile screen for HomeServe app asking to enter ZIP code 44113 to find tech for home repair.Mobile screen asking which home system needs repair: Plumbing, Electrical, or Heating & Cooling HVAC.HomeServe heating and cooling issue screen showing options, with poor airflow and uneven temperature selected.
HomeServe app screen showing scheduling options including date picker and time slots for repair service.Phone screen showing HomeServe matching you with the right tech based on expertise, experience, location, and scheduling.Mobile screen showing HomeServe heating repair scheduled for April 8, 2026, 4-6 PM with technician Richard L. on map.

Brand Redesign

The rebrand modernized HomeServe's visual language while keeping the equity of their existing logo and signature red color.

Social Ads & Marketing Materials

Three messaging strategies were developed and tested in parallel, each centering a different value proposition. The campaign ran across paid social and print, including billboard and direct mail executions.
Hand holding phone showing Schedule a Repair app, HomeServe logo, house, and smiling customer service rep.Smiling HomeServe tech in a hard hat and red shirt holding a clipboard promoting no surprise home repair prices.Two HomeServe technicians in red shirts holding tool bags with 5-star technician badge and service text.
Billboard for HomeServe offering affordable home repairs with upfront pricing and expert local technicians.HomeServe offers local plumbing, heating, and electrical repair experts with photos and contact info.

Landing Pages

I designed three landing pages variations to support the campaign, each built around one positioning strategy. These variations were tested to measure which message drove the highest conversions.
HomeServe landing page with  affordable home repairs promo.HomeServe landing page with  affordable home repairs promo.

Additional hero versions for testing

HomeServe landing page advertising expert contractors who get the repair right.HomeServe landing page advertising customer support from start to finish.
Star Anise artwork cover

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